Refund Policy

I want ordering a plan to feel safe. This page explains exactly when a refund is available, how to request one, and what happens next. If anything here is unclear, email hi@ai5ai.cc and ask before you order.

1. This is a personalized digital product

The Personal 7-Day Plan is prepared individually for you from your tongue photo and your 10 answers, and it is delivered by email. Nothing is sent by post, and there is no physical item to return. Because the plan is made for you alone, it cannot be passed on to another customer — which is why refunds work through the window and conditions below rather than through a return.

2. Before your plan is delivered: full refund, no questions

If you change your mind at any point between paying and receiving your plan, email me and you get 100% of what you paid back. No reason needed, no explanation required. If your submission is still incomplete and the plan has not been started, the same applies.

3. After your plan is delivered: the 7-day window

Once your plan has been delivered, you may request a refund within 7 calendar days of the delivery date, provided that you have not used the personalized content. "Not used" means:

• you have not applied the personalized parts of the plan to your routine — the food list, the acupressure points, or the sleep and routine adjustments; and
• you have not forwarded, shared, published, posted or resold the plan or any part of it.

I take your word for this. I do not monitor what you do with your plan, and I am not going to interrogate you about it — if you tell me you have not used it, that is enough.

If you have already started using the plan and something is not working for you, email me anyway. I would rather fix the problem: where I can, I will revise the plan or offer another solution, and I may still choose to refund you at my discretion.

4. If your plan never arrives: always a full refund

Your plan is promised within 48 hours of payment plus a complete submission. If it does not arrive in that time and you have not heard from me with a new date, tell me — you get a full refund, and you keep any part of the plan already sent. A late delivery is my failure, not yours.

5. How to request a refund

There is no form on this website and no account to log into. Send one email to hi@ai5ai.cc with the subject "Refund Request", and include:

• the email address you used when ordering (this is how I find your order);
• the PayPal transaction ID from your payment receipt, if you have it;
• the date you ordered, and which plan you bought — $19 Basic Observation or $49 Full Self-Care Plan;
• your reason, if you would like to give one. It is optional, but it genuinely helps me improve.

A one-line email is enough to start. If I need anything else, I will ask.

6. What happens next, and when

Refunds always go back to the original PayPal account and funding source that paid for the order; I cannot send a refund to a different account, card or person. Any currency conversion difference is set by PayPal or your bank, not by me.

7. When a refund is not available

In these situations I am not able to refund:

• The 7-day window has passed and the personalized content has been used or shared. If you are close to the deadline, email me before it passes — a message sent on day 7 counts, even if we finish the conversation later.
• The personalized content has already been used or redistributed — for example, the plan has been shared publicly, passed to someone else, or resold.
• I cannot match the request to an order — for example, an email address that never appears in my records and no transaction ID, after I have asked for more detail.
• Repeat refund requests across several delivered plans, which suggests the service is not a fit. I may decline further orders instead.
• Free plans. If you received a plan free of charge (for example through one of the free case-library spots), there is no payment to refund.
• A hoped-for result did not appear. No specific outcome is ever promised — see Terms of Service, section 10. Please still tell me: if the plan missed the mark, or something in it was unclear or unsuitable for you, that is worth knowing, and I will do what I can.

Refusing a refund does not affect any right you have under the consumer law of your own country.

8. Duplicate or accidental payments

If you were charged twice, paid the wrong amount, or paid by mistake, email me and it is refunded in full — there is no window on this. My mistake is never your cost.

9. Your statutory rights

This policy is written to be generous and simple, and it sits on top of your legal rights rather than replacing them. If you live in the EU, the UK, or another country with consumer withdrawal rights, you may have a statutory right to cancel a distance purchase within 14 days. Where that right applies it is fully respected; for digital content supplied immediately with your consent after you order, that statutory right can end once delivery begins. Either way, you never receive less than the law of your country gives you, and nothing in this policy takes any of it away.

10. PayPal disputes and chargebacks

If you paid with PayPal and we cannot settle things by email, you can open a dispute through the PayPal Resolution Center, and PayPal will review it under its own buyer protection rules. Please email me first, though: a refund from me arrives in days, while a dispute takes longer for both of us. If a chargeback is filed, I will respond with the order records, the delivery email and the correspondence, so please keep your emails.

11. Contact about a refund

One address for everything — orders, refunds, questions before you buy:

hi@ai5ai.cc