Email me
The fastest way to reach me, for anything at all:
Click the address to open your mail app, or copy it and write from wherever you normally send email. English or Chinese — both are fine, write in whichever is easier for you.
Reply time
1–2 business days, Monday to Friday (China Standard Time, GMT+8).
Because of the time difference, an email sent from the Americas or Europe usually reaches me overnight. Nothing gets ignored — if a reply feels slow, check your spam folder.
What to include
For an order question, add the email address you used and your PayPal transaction ID — it lets me find your order immediately.
For a refund, use the subject "Refund Request" — see the Refund Policy.
What I can help with
Questions before you order, delivery status, follow-up questions about your plan, refunds, privacy and photo deletion requests.
Anything you would rather not write down: just say so in your first line, and we will keep it simple.
Delivery promise
Your Personal 7-Day Plan arrives by email within 48 hours of payment plus your complete submission (tongue photo + 10 answers).
If 48 hours pass with nothing in your inbox, email me straight away.
Not an emergency service — please read
This is educational wellness guidance, and email is not monitored around the clock. If you have an urgent or emergency health concern, contact your local emergency services or a qualified medical professional right away (in the UK: 999, or 111 for urgent non-emergency advice) rather than waiting on a reply from me.
Frequently asked questions
How long until I receive my plan?
Within 48 hours of two things happening: your PayPal payment going through, and your complete submission reaching me — one clear tongue photo plus all 10 questionnaire answers. If your answers are incomplete, the 48 hours start when the last piece arrives. The plan is sent to the email address you provide with your order, so please check your spam folder before assuming it is late. If 48 hours pass and you have not heard from me, email hi@ai5ai.cc with the subject "Delivery follow-up" — a missed delivery is refunded if you prefer.
Can I get a refund?
Yes, in three situations: you cancel before delivery (full refund, no questions); you ask within 7 days of receiving your plan, provided you have not used the personalized content; or your plan was never delivered within the promised 48 hours. Requests are a single email to hi@ai5ai.cc — full details are on the Refund Policy page.
What happens to my tongue photo?
Your photo is used for one purpose only: preparing your personalized plan. It is stored privately, never published, never shared publicly, and never sold. You can ask for it to be deleted at any time by emailing hi@ai5ai.cc, and it will be deleted within 30 days — usually within a couple of days. The full explanation is in the Privacy Policy.
Is this medical advice?
No. This is educational wellness guidance based on traditional Chinese medicine theory, offered as self-observation and everyday lifestyle suggestions. It is not medical advice, it does not replace professional medical opinion, and no specific outcome is promised. Please speak with a qualified medical professional about any health concern, and never delay seeking help because of something you read on this site.
Can I ask questions before I order?
Please do. Email hi@ai5ai.cc with the subject "Question before ordering" and ask anything — what the plan contains, whether it suits your situation, which of the two plans ($19 Basic Observation or $49 Full Self-Care Plan) fits what you want. There is no obligation to buy, and asking costs nothing.
What makes a good tongue photo?
Natural daylight, no filter, no flash, taken close enough that your tongue fills most of the frame. Stick your tongue out gently and relax it — a strained tongue looks different. If you can, crop the image to your mouth area; your face is not needed. If your first photo is blurred or too dark, I will simply ask for another one, which does not restart the 3-day clock.
Who prepares and reviews my plan?
Every plan is drafted with the help of software tools and then read and reviewed by Zhongyang (仲阳) — a real person, based in Guangdong, China — before it is sent to you. If what you describe sounds like something that needs proper attention, the reply will tell you to see a local qualified medical professional first. That is part of the service, not an upsell.
Do you offer plans for children or teenagers?
No. This service is for adults aged 18 and over. Please do not send a tongue photo of a child or of another adult. If you are looking for guidance for a young person, a qualified medical professional is the right place to start.
Why is there no contact form on this site?
Because a form that leads nowhere is worse than no form at all. This website is a simple static site with no server behind it, so there is nothing that could receive a form submission and store it safely. Email at hi@ai5ai.cc does the same job, lands in a real inbox, and leaves you a copy of everything you sent.
Still deciding?
If you would like to understand exactly what you receive before paying, the homepage walks through the three steps, what is in the plan, and the two price options — $19 and $49. Paying takes a moment through PayPal, and you can cancel for a full refund any time before your plan is delivered.